Last updated: January 15, 2025
By accessing or using any Crest Courier service β including our website (crestcourier.com), mobile applications, API, or physical courier services β you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all applicable laws and regulations.
If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. These Terms constitute a legally binding agreement between you and Crest Courier Inc., a Delaware corporation.
If you do not agree with any part of these Terms, you must not use our services.
Crest Courier provides domestic and international parcel delivery, courier, freight forwarding, and logistics management services. Our specific service offerings, coverage areas, and pricing are described on our website and may change from time to time.
Delivery estimates are provided in good faith but are not guaranteed except under our On-Time Guarantee program (see Section 7).
You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. We reserve the right to suspend or terminate accounts that contain false or misleading information.
Shipments may be booked online, via our API, or at drop-off locations. By confirming a booking, you confirm that you have the authority to ship the parcel and that the contents are accurately declared and comply with our prohibited items list.
Prices are calculated at the time of booking based on weight, dimensions, service tier, origin, and destination. Additional charges may apply for: remote area surcharges, residential delivery, fuel surcharges, re-delivery attempts, address corrections, and peak season surcharges. All applicable charges are disclosed before you confirm your booking.
Payment is due at time of booking unless you have an approved business credit account. We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed with 256-bit SSL encryption.
The following items are strictly prohibited from shipment via Crest Courier. Shipments found to contain prohibited items will be returned or disposed of, and no refund will be issued:
This list is not exhaustive. Refer to our full prohibited and restricted items guide on our website.
Our standard liability for lost or damaged shipments is $100 USD per shipment. Extended coverage is available through our Parcel Protection plans at the time of booking.
We are not liable for: consequential or indirect losses, delays caused by customs, acts of God, terrorism, or events beyond our reasonable control. Claims must be filed within 7 days of delivery (28 days for international).
Our maximum liability under any circumstances is the declared value of the shipment, subject to the limits set in our insurance plans.
For eligible services (Express and Same-Day), if your shipment arrives after the guaranteed delivery window due to causes within our control, you will receive a full refund of the shipping fee. This refund is processed automatically within 3 business days of the missed delivery date.
The guarantee does not apply to: international shipments subject to customs delays, shipments affected by incorrect address information, shipments refused by the recipient, or events of force majeure.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.
All content on the Crest Courier website and applications β including logos, text, graphics, software, and trademarks β is the property of Crest Courier Inc. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
We reserve the right to suspend or terminate your account and access to our services at any time, with or without cause, and with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or for any other reason in our sole discretion.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to binding arbitration in Wilmington, Delaware.
YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND AGREE NOT TO PARTICIPATE IN CLASS ACTION LAWSUITS against Crest Courier for any disputes covered by these Terms.
We reserve the right to modify these Terms at any time. We will notify registered users by email and post a notice on our website at least 14 days before changes take effect for material changes. Continued use of our services after changes take effect constitutes acceptance of the new Terms.
Questions about these Terms? Contact our legal team: