Everything you need to know about shipping with Crest Courier. Can't find your answer? Our team is available 24/7.
We offer four core delivery speeds: Same-Day Delivery (within 4 hours, select US cities), Next-Day Express (by 12pm next business day), 2-Day Standard (economical ground/air mix), and International Economy (3β10 business days, 220+ countries). All services include live GPS tracking and e-signature confirmation.
Crest Courier delivers to 220+ countries and territories worldwide. Our International Express service covers all major markets with guaranteed delivery times. Some remote destinations may have extended transit times β check our coverage map on the Tracking page for specific country ETAs.
Yes! We operate 7 days a week including public holidays for Same-Day and Express tiers. Standard domestic shipments follow business-day schedules. Holiday surcharges may apply during peak periods (Thanksgiving, Christmas, Chinese New Year). Check our holiday schedule page for specific dates.
We offer a 100% On-Time Delivery Guarantee. If your shipment arrives after the guaranteed delivery window, you'll receive a full refund of your shipping fee β automatically, no forms needed. Our dispatch team monitors every shipment in real-time and proactively resolves delays before they happen.
We can deliver to PO Boxes for Standard and Economy services via our USPS partnership. However, Same-Day and Next-Day Express require a physical street address. For apartment buildings, we support concierge/doorman delivery and Amazon Hub locker drop-off options.
Simply enter your tracking number on our Tracking page. You'll see real-time GPS location, current status, and estimated arrival time. No account required. You can also enable push notifications from the tracking page to receive automatic status updates.
Our tracking statuses explained:
Tracking updates in real-time for domestic shipments β GPS pings every 90 seconds when the driver is en route. International shipments update at each customs and transit hub scan, typically every 4β24 hours. You'll see estimated GPS location between scans based on route projection.
Yes, address changes are possible if the parcel hasn't reached the final sorting hub. Log in to your dashboard, find the shipment, and select 'Redirect Delivery'. A small redirection fee may apply. Same-Day deliveries cannot be redirected once the driver is en route.
Shipping is priced by dimensional weight (DIM weight) β whichever is greater between actual weight and volumetric weight (LΓWΓH Γ· 5000). Use our instant Quote Calculator for an exact price. Key factors: weight, dimensions, origin, destination, service tier, and declared value for insurance.
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and direct bank transfer for business accounts. Business customers can apply for a 30-day credit account with pre-approved terms. All transactions are secured with 256-bit SSL encryption.
Absolutely not β we show full pricing upfront. Potential additional charges that apply in specific circumstances: fuel surcharge (displayed at quote), remote area fee (rural addresses), residential delivery fee, re-delivery fee (if no one available), and peak season surcharge. All are shown in your quote before you confirm.
Yes! Business accounts with 10+ monthly shipments receive volume pricing starting at 15% off standard rates. High-volume shippers (500+/month) can access custom contract rates, dedicated account management, API integration, and deferred billing. Contact our business team at business@crestcourier.com.
Prepaid shipments can be cancelled and fully refunded if the parcel hasn't been collected yet. After collection, refunds apply only under our On-Time Guarantee (if we're late) or if the shipment is lost/damaged. Insurance claims are processed within 5 business days.
The following items cannot be shipped via Crest Courier:
Use a double-wall cardboard box rated for the weight of your item. Fill all empty space with bubble wrap, foam peanuts, or paper β items should not shift when the box is shaken. Fragile items need at least 5cm of cushioning on all sides. Use pressure-sensitive tape (not string or twine). We offer free packaging advice at all Crest drop-off locations.
Yes! We carry a full range of boxes (10 sizes), bubble wrap, foam, tape, fragile labels, and custom-branded packaging for business customers. Available at all Crest drop-off locations and through our online store (add packaging to your order at checkout). Eco-friendly recycled packaging options available.
Maximum parcel dimensions: 120cm Γ 80cm Γ 80cm (LxWxH). Maximum weight: 70kg per parcel. For heavier or oversized freight, see our Freight services. Palletised freight, commercial cargo, and vehicle transport are available through our Business & Freight team.
Click Sign Up and enter your name, email, and password. Verify your email, and you're in. Your account gives you shipment history, saved addresses, invoices, saved payment methods, and access to loyalty rewards. Business accounts have additional features β select 'Business Account' during registration.
Crest Rewards is our free loyalty program. Earn 1 point per $1 spent on shipping. Points redeem for free shipments, upgrades, and partner rewards. Gold status (500 pts/month) unlocks priority support and rate discounts. Platinum status (2,000 pts/month) includes dedicated account manager and custom rate negotiations.
Yes β our RESTful API lets you integrate Crest Courier directly into your e-commerce platform, WMS, or custom app. Features: real-time rate calculation, label generation, pickup scheduling, tracking webhooks, and return management. Available documentation at our Business Solutions page.
File a claim within 7 days of the delivery date (28 days for international). Log in to your dashboard, find the shipment, and click 'File a Claim'. Upload photos of damaged packaging, a photo of the item, and proof of value. Claims are reviewed within 3β5 business days. Standard coverage is $100; upgrade with our Parcel Protection plans.